What the recruit sees
Your own public recruiting page, and an application they can finish on a phone.
30-Minute Walkthrough
Thirty minutes. Your department, live in fourteen days.
We walk through the product, then show you exactly what the 14-Day Department Launch would look like for you. You send two files; we do the setup.
- Live product, no slide deck
- 30 minutes to see it, then questions for as long as you want
- Built only for fire and EMS, with nothing to translate
- You keep a written quote, whether or not you buy
- Typically live in fourteen days from the day your two files arrive
No credit card. Nothing for the department to install. Nothing to sign on the call.
Get your walkthrough
Tell us who you are, then pick a time that works for your crew.
What you leave with
Four things you keep, whether or not you ever buy.
The demo is not a sales presentation you sit through to earn a PDF. Everything below is yours at the end of the call.
01
A live walkthrough of the working product
The screens your coordinator would be looking at, not a slide deck or a recorded video.
02
A read on where your officers’ hours go
We walk what your officers, trainers, and coordinator do by hand today, from sign-in sheets to truck-check clipboards, and mark what the product takes off them.
03
Where your daytime coverage is exposed
We look at when your crews run short and show what the schedule tools do about it: availability from the phone, open slots members pick up, and a task when a crew comes up short.
04
A straight answer on fit
If TurnoutFlow is not right for your department, we will tell you on the call instead of following up for six months.
Cost: $0 · Time: 30 minutes · Obligation: none
The 14-Day Department Launch
Live in 14 days. You send two files.
If TurnoutFlow is a fit, this is what happens next. We do the setup with you, and departments are typically live in fourteen days from the day the two files arrive. Nobody in your department types data in.
File 1
Your roster
A spreadsheet, a PDF, or a photo of the wall chart. We map the columns.
File 2
Your application form
PDF, Word, or a photo of the paper one. We rebuild it with you.
Done for you, for the areas you turn on
- Your application form, built from your current one on the setup callInstead of: A form nobody rebuilds
- Your recruiting page, published with your logo and your wordsInstead of: A town website page nobody can edit
- Your processing stages set up: interview, physical, background, voteInstead of: A whiteboard
- Your roster imported with ranks and certificationsInstead of: A weekend of typing
- Your onboarding packet, built from the orientation material you haveInstead of: The binder
- Your check programs set up for each rig and bag you listInstead of: The clipboard
- Your members invited to the app and self check-in set up for your first drillInstead of: The sign-in sheet
- Your officers trained in one live 45-minute session, recorded for whoever missed itInstead of: Learning it alone
- Your first chief's digest, sent at the end of your first month liveInstead of: Building a report by hand
- A one-page summary for your board, sent with your written quoteInstead of: Explaining it from memory
- A person who answers when you write to us, during the launch and afterInstead of: A ticket queue
A typical fourteen days
Day 0
The walkthrough. Your written quote within one business day.
Day 1
You say yes. Your department is created and your coordinator can log in.
Days 2-5
The setup call: form built, stages set, recruiting page up for your review.
Day 7
Application live. Roster imported with ranks and certifications.
Day 10
Members invited to the app. Onboarding packet and check programs live.
Day 14
Your officers trained, and your first drill where members check themselves in. You're live.
Setup is its own line on your quote, so you can see what the launch work costs apart from the subscription. If the two files arrive later, the fourteen days start later.
The agenda
You already know how the half hour goes.
No discovery-call maze, no second call to see the product. It is one session, the walkthrough fits in a half hour, and this is the shape of it.
0–8 min
Your setup
Where your officers’ time goes today, when your crews run short, and what is actually breaking.
8–22 min
The product, live
One member, start to finish: recruit, onboard, belong, train, schedule, respond. Recruiting is one stop, and the chief’s dashboard closes it out.
22–30 min
Your next step
We outline what your department should do next, whether it involves our product or not.
30 min on
Your questions
We answer your questions about your current process and our product, and give you a straight answer on fit.
Then questions, for as long as you have them.
The clock is on the demo, not on you. Bring the officer who will ask the hard ones. We would rather answer everything now than trade emails for a month.
Before you book
This is the product, not a mockup.
Real screens from the shipping product with a demo department's data in them. The walkthrough is these screens, live, with your questions in the middle.
What your coordinator sees
Every candidate grouped by status, with the next action spelled out.
What the chief sees
Expiring certifications, open equipment issues, the next drill, and where readiness stands.
Straight answers
The questions chiefs actually ask first.
- We are a small volunteer department. Is this overkill?
- No. You turn on only the areas you need, and you are not billed for the rest. The price follows your roster size, staffing model, and call volume, and every officer, member, and applicant is included, so a 20-person department is not paying like a 200-person one.
- We do not have budget this year.
- Book the call anyway and take the quote. Pricing is per department and can be paid monthly, so it does not have to land as one capital line. Having a real number in hand is what gets it into the next budget cycle or in front of your board.
- Our members are not tech people.
- Members see only what they need, on their phone: check in to drill with a code, sign up for a shift, run a truck check. It works in any phone browser, so nobody installs anything. During the launch we invite every member and run your first drill check-in with you, so the first time is not on their own.
- We already keep records in spreadsheets or another system.
- Bring them to the call. We will show you the member import and tell you plainly what carries over and what does not.
- Who needs to be on the call?
- One person is enough. Most departments bring the chief or a training officer, the coordinator, and whoever signs, often a board member. Bring more if you want; the walkthrough is 30 minutes and we stay for questions however many of you show up.
- Is 30 minutes really enough to see it?
- Enough to see the whole run: the application, onboarding, training, the duty schedule, an incident report, and the chief’s dashboard. It is a walkthrough, not a training class, and we are not trying to get off the phone. Questions afterward run as long as you want them to. There will be plenty of time dedicated to getting you and the team trained if you decide to buy, but that is not part of this call.
- Does this replace our RMS?
- For the people side and much of the records side, it can: personnel and certifications, training and skills, NERIS incident reports (TurnoutFlow is NERIS V1 Compatible), apparatus checks and equipment, pre-plans and hydrants, and the duty schedule. Patient care reporting (ePCR) and dispatch are planned, and alerts to members’ phones are coming with the TurnoutFlow phone app, so for now your ePCR, county CAD, and pager system stay where they are. If your CAD can send alerts, they can already pre-fill draft incidents here. Bring what you use today and we will tell you plainly what it would replace now and what is coming.
- We run short during the day. What does this actually do?
- Members set their usual week from their phone and mark the days that differ, and they pick up open duty slots themselves. The month view shows, for each day and night ahead, how many members are on duty, available, away, or have not said. A slot in the days ahead that is short on headcount or a position opens a task for staff, and you can have it email the members who could fill it. Interviews and training can be offered at any hour, not just evenings. What it does not do is analyze your daytime gap for you: you see it on the schedule, not in a report.
- Do you do ePCR or patient care records?
- Not yet. ePCR is planned. Today TurnoutFlow holds no patient care data: incidents are EMS-aware through NERIS incident types, units, and the members on scene. Patient care reporting comes with its own compliance work, HIPAA and NEMSIS among it, and it will not ship before that work is done. Until then, keep your ePCR vendor for patient care.
- Does this send alerts to pagers or phones?
- Phones, through the TurnoutFlow phone app, which is on its way to the app stores. When your dispatch feed sends a call, members get an alert on their phone and answer with your department’s response options, and officers see who is responding on a live turnout board. Your department decides whether calls alert anyone, and who: everyone, or the first-due station. TurnoutFlow does not drive pagers, so keep your paging or alerting system until the app is out. Today it emails members about announcements and, if you turn it on, short duty crews, and members can mark afterward that they were on a call so turnout is counted. The app also brings push notifications for announcements, open shifts, and reminders.
- Can it tell us why members leave, and whether recruits stay?
- Yes. Staff record a reason when a member leaves, the member can be emailed a short exit survey, and the chief’s dashboard groups departures by reason and length of service. It also shows how many new recruits are still on the roster at 90 days and a year, and the source report shows which recruiting channels bring members who last. When a member’s attendance drops below their own usual, a task opens for a stay interview. It is plain counting you can check, not a prediction.
- Can it text applicants?
- Not yet. Text messages to applicants are planned. Today applicants hear from you by email: interview times, reminders, document requests, and follow-ups on unfinished applications.
- Are we locked in?
- Subscriptions run monthly or annually and renew until you cancel. If you leave, your department can request an export of its data.
- Where does our data live, and who can see it?
- On Amazon Web Services in the United States, encrypted in transit and at rest, and kept separate from every other department. Your department decides who sees what, full SSNs are shown only to staff you allow, and every reveal is recorded. The full answer, including every company that receives any of your data, is at turnoutflow.com/security.